Ferrari electronic AG., is a German manufacturer of software and hardware products for Unified Communications including high reliable call recording solutions, located in Berlin.Scantalk ApS, is a Danish service-oriented UC software developer based in Farum. Today the two companies announced a technology partnership to deliver a seamless call recording experience through a deeper integration into customers’ telephony infrastructure.
As part of the agreement Scantalk will deliver CTI software and support services for Ferrari electronic’s CallRecording solutions in order to integrate with major telephony vendors like Avaya, Cisco, Alcatel Lucent and Panasonic Enterprise. More vendors are expected to come accordingly to the demand.
Dr. Rolf Fiedler, CTO at Ferrari electronic:” We are very pleased about this new technology partnership with Scantalk as this allows us to broaden our customer base through the matching with additional telephony vendors. With Scantalk we are having a very experienced company at our side and are looking forward to working together.”
Call Recording solutions fitting customer’s individual needs
OM CallRecording product line offers companies a professional and reliable solution for call recording. Different hardware and software components allow organizations to set up their own legally secure in-house call recording, perfectly adapted to their premises and requirements. Recording of internal communications via SIP-based IP telephony, as is increasingly common in call centers and companies, is supported. Special care was taken to ensure usability and easy installation, so that smaller companies can utilize the solution. Centerpiece of the solution for traditional analog and ISDN telephony is a handy hardware component.
CTI integration adding additional value for customers
Scantalk ApS words.
“It is a major step forward for Scantalk. Partnering with Ferrari electronic is a clear confirmation that we’re on the right track, developing technologies that add direct value and solve customer needs” says Keld G. Hansen, Scantalk’s CEO.
Scantalk’s CTI Connector is a windows-based middleware, backed by more than 17 years of experience developing TAPI/CSTA interfaces, supporting dissimilar Telephony systems like Avaya Aura, IP Office, Cisco UCM, Alcatel-Lucent OmniPCX Office and Enterprise, innovaphone PBX, Panasonic PBX, etc.
“CTI integration is more than just software/hardware, it’s mainly development services. Supporting a long list of vendors and models, each on different software releases using dissimilar protocols or interfaces and with the added complexity of customer particular applications needs. This is beautiful chaos we love to deal with” says Wilbert Zapata, Business Development Manager.